Premium Quality
Finished In Canada

FAQ

All of your custom patch hat questions, answered here! And if not just contact us and we'll do our best to help you out!

Do you allow returns?

If you are unhappy with the hats that you approved we cannot offer refunds as these are custom made products specific to you. However if the final product does not meet our standards or was completed incorrectly based on the proof that you approved we may be able to help. We review any returns/refunds, and replacement orders on a case-by-case basis.

Do you charge tax?

We must charge sales tax on all orders that ship within Canada. Tax rates vary based on the province that your hats are shipped to.

I live outside of Canada, what will my duties and other import fees be?

Unfortunately we don't know. As duties, taxes, brokerage, etc. vary from country to country, and shipping carrier to shipping carrier, we don't really have an easy way to figure that out. All duties and other fees associated with importing product is the sole responsibility of the customer.

I already have blank hats, can I supply them for you to add a patch?

In most cases yes. However since the blanks are supplied to us and are purchased outside of our supply chain we will be unable to repair or replace customer supplied goods for any reason.

Do you offer colour matching for patches?

With PVC patches and colour fills on genuine leather patches we are able to closely match custom Pantone colours. For embroidered and woven products we are unable to custom match colours, however we will choose the closest matching thread colours available. Sublimated patches are digitally printed and are based on the CMYK values in your design file.

Will my patch be hand stitched or heat pressed onto my hat? What is the difference?

We offer both heat applied and hand stitched application methods for our patches. Most of our patches can be applied with either method, however there are some patch types that can be only applied by one method or the other. You can learn more about which patches can be applied with which methods on our patches page. Additionally any knits, toques, beanies, etc. can only be decorated with hand stitched application methods. Overly complex shaped patches that cannot be sewn must be heat applied.

What is the difference between hand stitched and heat applied?

Hand stitched, and heat applied, as mentioned above are the two methods of applying patches to your hats. Hand stitching is done manually on an industrial sewing machine and is typically the recommended method of application as these patches will stay attached to your hat for as long as the hat lasts. Heat application is done with our industry leading heat application hat press. An industrial adhesive is applied to the back of the patches and with a combination of high heat, pressure, and time the patches are adhered to the hats. Heat application is recommended for extremely intricate shapes that cannot be sewn on, or for projects where budget is of utmost importance as heat application is typically more cost effective than hand stitched. Though we rarely hear of any issues we cannot guarantee the longevity of heat applied patches.

I don't see the hat brand, style, colour, etc. that I am looking for, can you get it for me?

The products listed on our website are just a small handful of popular products. If you're looking for something specific and don't see it on our website let us know! If you have the brand and style number that would be great, if you have a picture we can work from that as well! We have suppliers in Canada and the USA that carry a very wide range of styles outside of what is shown here on our website.

*Note that due to major supply chain issues, stock levels on almost all hats are completely depleted. There are some specific colours and styles available and we are trying to build an inventory of popular styles and colours as they become available.

I don't see the patch style that I am looking for, can you still do it?

The patch styles listed on our website are some of the most popular, and commonly used patch styles. If you don't see what you are looking for, we would love the opportunity to try something new, so contact us, let us know, and we will be more than happy to look into it!

Do you sell just custom patches without hats?

We do! If you're just looking for some custom patches or labels contact us and we will be more than happy to help you out! Please note that we do not offer our leatherette, cork, or bamboo patches alone.

Can I pick more than one hat style or colour for my design?

That is dependent on what hats you choose to go with. Some brands, styles, and suppliers require that we purchase minimum quantities, and/or in multiples of 12 or 24. When requesting a quote let us know what you are looking to do and we will let you know if it's possible!

IS shipping free?

Technically no, however we don't typically include a separate line item for shipping. We almost always quote your hats to include shipping to the address you provide.

Are there any additional fees?

For the most part no. When we send you your mockups and a quote the pricing usually includes everything - hats, patches, application, and shipping to the provided address. If we are creating any custom artwork, or if poor quality artwork is supplied and we need to recreate it there may be additional art fees for that.

What is your turnaround time?

Turnaround time varies depending on patch type and current work load. You can view estimated production times depending on the patch type you choose on our patches page. For the most part tunaround times are estimated at 4-6 weeks. Note that these turnaround times are not guaranteed and may vary depending on complexity, product availability, current workload, and time of year. The listed production time estimates begin from one business day after the final patch proof is approved.

Do you offer rush services?

Typically no, but feel free to ask and we will see if there's any possibility of expediting your order. The issue with rush orders is that the process of creating patches can be quite time consuming and labour intensive, which is where the majority of the production time is consumed. Once the patches are ready we try to get through your order as quickly as we can in order to get your hats to you in as timely of a manner as possible. There typically isn't much wiggle room on the patch production side of things to make an order proceed any faster, but like we said feel free to ask and we'll see if there is any chance!

What file types do you accept?

We prefer that any artwork be sent in vector format as they are easier to work with and retain 100% of the details when resized, these file types include Adobe Illustrator (.ai), Encapsulated PostScript (.eps), Scalable Vector Graphics (.svg), Portable Document Format (.pdf). If these file types are not available we can also accept some high resolution raster files including Joint Photographic Experts Group (.jpeg or .jpg), Portable Graphic Format (.png), Adobe Photoshop (.psd).

Please note that some of our patch types do require a vector file in order to produce them properly. If a true vector file cannot be provided there is a flat rate $50 fee to recreate your design as a vector.

What does finished in Canada mean?

All of our custom patch hats go through their final stages of manufacturing in Ontario, Canada. Our hats are sourced from suppliers across Canada and the USA who typically have overseas manufacturing facilities. Our patches are sourced from companies both domestically and overseas in order to provide high quality and affordable pricing. If you are looking for something that is 100% Canadian or North American made we may have some options available for Canadian/USA made blank hats and custom patches that we can source.